95ko Privacy Policy — A Detailed Guide to Data Protection and Use

01Introduction & Applicability

95ko ("we", "us") operates a trusted online gaming platform for members in Bangladesh. Protecting your privacy is one of our top priorities. This Privacy Policy ("Policy") applies to the 95ko website, mobile application, and all related services.

This policy explains what information we collect, how we use it, who we may share it with, and what steps we take to protect it. By using any 95ko service, you are considered to have consented to this Privacy Policy.

If you disagree with any part of this policy, please refrain from using our services. For any questions, feel free to contact our support team.

02What Information We Collect

95ko collects only the information necessary to operate our services. We do not gather excessive or irrelevant data. Below is a detailed breakdown of what we collect:

03How We Collect Information

95ko collects your information in several ways. We are fully transparent about each method:

• Directly from you: Information you provide during registration, profile updates, or verification forms.
• Automatically: Information collected while you use the platform through cookies, log files, and tracking technologies.
• From Payment Gateways: Transaction confirmation data received from payment providers during deposit and withdrawal processing.
• From third-party verifiers: From authorized third-party services for identity verification.

We never collect your information without your knowledge or consent. We clearly inform you before collecting any data.

04Purpose of Data Use

95ko uses your information solely for the following purposes and for no other reason:

• Creating, managing, and verifying your account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and resolving complaints.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Enforcing responsible gaming policies and monitoring high-risk gaming behavior.
• Analytics to improve service quality and develop new features.
• Meeting legal obligations and regulatory requirements.
• Sending you relevant promotions and offers with your consent.

05Data Sharing with Third Parties

95ko never sells your personal information. However, limited data sharing may occur in specific circumstances:

• Payment Service Providers: Mobile Banking, Nagad, Rocket, DBBL — only the data required to complete a transaction.
• Identity Verification Agencies: Authorized KYC service providers for the account verification process.
• Law Enforcement Agencies: In response to a valid court order or legal request from a government authority.
• Game Providers: Only the session data required to run games is shared with game providers.

All third parties with whom data is shared are bound by strict confidentiality agreements. They may not use the data they receive beyond the specified purpose.

06Cookie Policy

Cookies are small text files stored on your device. 95ko uses the following types of cookies:

• Essential Cookies: Essential for login sessions and security. The platform will not function properly without them.
• Performance Cookies: Collects anonymized analytics data to improve page load speed and user experience.
• Preference Cookies: Used to remember your language and display settings.

You can disable cookies at any time through your browser settings. Please note that doing so may affect certain platform features.

07Data Retention Period

95ko does not retain your data beyond what is necessary. Retention periods are determined by the type of information:

• Account Information: For the duration of the account and up to 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction (to comply with financial regulations).
• Gaming Logs: 3 years from the date of last activity.
• Support Contact: Up to 2 years after issue resolution.
• Cookie Data: Deleted automatically at the end of a session (session cookies); persistent cookies last a maximum of 1 year.

Once the retention period ends, data is securely deleted or anonymized.

08Your Rights

Under the 95ko Privacy Policy, you are entitled to the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Withdraw Consent: You can withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

09Security Measures

95ko follows industry-standard security practices to protect your information. Our security infrastructure is as follows:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer for account login.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Staff Training: All staff receive regular training on data protection.

That said, no method of storing or transmitting data over the internet is 100% secure. We are committed to providing the highest level of protection, but absolute security cannot be guaranteed. If you notice any suspicious activity, please contact our support team immediately.

10Children's Privacy

95ko strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from anyone under the age of 18.

Date of birth is verified at registration. If a minor's data reaches us by any means, it is immediately deleted and the associated account is closed. If you believe your child is using 95ko, please contact us right away.

11Policy Changes

95ko may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. For significant changes, registered members will be notified via email or platform notification.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.

12Contact

For any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Support: 24 hours a day, 7 days a week
• Response Timeframe: Within 30 business days

Your privacy means a great deal to us. We take every request seriously and work to resolve it promptly.